RingCentral for WWII Museum FAQs

Hello everyone,

Thank you for all you’ve done so far to get ready for the transition to RingCentral phone service. Please see below the most recent important messages before we GO LIVE tomorrow. I will pin this message to our Staff Team as well so that’s it’s easy to find and we’ll include in our resources links this information as well. Please read it all – there is some very important information below!!!!

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Just like other US phone systems, 911 is FOR EMERGENCIES ONLY. If you dial 911 by mistake, please do not just hang up; talk to the 911 operator and let them know you are OK.

We are not able to use the number 411. Please dial extension 777 for Team IT. Better yet, send an email to helpdesk@nationalww2museum.org or log your ticket here with more detail: https://helpdesk.nationalww2museum.org/
No need to dial a leading 7 to get an ‘outside line’. Just dial the area code and number.
No need to enter any prefix when making international calls. If you are in the group with international calling permission, just dial the international number. If you don’t have this capability and need it, please request by sending an email to helpdesk@nationalww2museum.org or log your ticket here with more detail: https://helpdesk.nationalww2museum.org/
Save any voicemails on your current phone that you want to keep for the future. They will not be kept in this transition.
IT has transferred the main number call message, the hold music, and rebuilt all your current call trees for shared numbers. If you have any custom greetings/messages for your callers, you’ll need to re-record those within RingCentral. Thankfully with RC this is something you can do whenever you need – it won’t be necessary to ask IT. See below for resources to help you do this.
If you missed the RingCentral trainings:
Training Calls Recorded and how to’s
Instructions to get started
RingCentral University

We are activating your account for you* – meaning the only thing you need to do is go to: https://login.ringcentral.com/. Click the Single Sign-on button (circled below) and enter your museum email address.

It will then prompt you to sign-in to your museum email account – do this to complete the process.
You will also be asked to enter a pin number and a security question – please do this.
You’ll then be able to use the RingCentral app in Teams or the Web Browser. No need to Download the app.

*If you do this and log in now, you’ll notice that currently everyone has temporary numbers – this is because until we PORT all museum numbers on Thursday 1/11 we don’t have our current numbers active in RingCentral. We’ll communicate with you again after all numbers have been ported and the Thursday transition is complete.

You’ll then be able to use the RingCentral app in Teams or the Web Browser. No need to Download the app.

In Teams, RingCentral will look like this. You can drag the apps on the left hand of the screen up and down so that the ones you use most are always visible at the top.

Hello Team WWII Museum,

A HUGE thank you to all who have been patient and assisted in making the phone transition yesterday. We are still working out some issues, but out of over 300 phones and call queues, just 3% of users and groups needed some type of follow up today. If you are in that number, an extra thank you to you for being patient! Team IT is working through your tickets and your in person needs as quickly as possible. You can see the status of your IT ticket by logging in (single sign on!) here: helpdesk.nationalww2museum.org. Please log any new issues with a ticket.

The biggest question we are getting is – how do I get my voicemail?

There are 3 main ways to access your voicemail:

EMAIL: Voicemails will be emailed to you as an individual user (to your personal email) and to groups (to your group email inbox).
ONLINE AND RINGCENTRAL APP: Access your voicemail within the RingCentral app (in Teams) or online by logging into your RingCentral account using Single Sign-on (instructions attached).
DESK PHONE:
1. Access your voicemail using your desk phone by calling your extension (or your group extension). When you get your voicemail message, press * and enter the PIN number you set up. If you have NOT set up a PIN, instructions are attached to do that.
2. For those of you who are a part of a group call queue, @Ricardo Garay just reset all PINs and sent out a message to your group email inbox with your new PIN number.
3. CLICK HERE FOR DETAILED RINGCENTRAL DESK PHONE CODES AND SHORTCUTS These are REALLY helpful to print out if you use a desk phone and/or are a part of a call queue!

If you missed the RingCentral trainings:

Again, many thanks for supporting Team IT and this transition. If you see @Devin LaBruyere, @Craig diBenedetto, @Ricardo Garay, @Dave Chapper, or @Michael Tucker – please congratulate them on this job well done!